Terms of service

Terms of Service

Last Updated: August 17, 2026

Welcome to Charmheadwear. These Terms of Service (“Terms”) govern your use of our website, charmheadwear.com, and any purchases made through our website.

By accessing our website, placing an order, or purchasing from us, you agree to these Terms. Please read them carefully before using our website.

1. General Terms

By using this website, you confirm that you are legally able to enter into a binding agreement or that you are using the website with the permission and supervision of a parent or legal guardian.

We reserve the right to refuse service, cancel orders, or limit quantities when reasonably necessary, including in cases of suspected fraud, unauthorized transactions, pricing errors, misuse of promotions, or violations of these Terms.

2. Products and Product Information

We make every reasonable effort to display our products, colors, patterns, materials, dimensions, and other details as accurately as possible.

However, colors and appearance may vary slightly depending on lighting, photography, screen settings, device displays, manufacturing variations, and other factors. Slight variations do not necessarily indicate that a product is defective.

Product availability is subject to change without notice.

3. Pricing

All prices are listed in U.S. dollars unless otherwise stated.

We reserve the right to change prices at any time before an order is placed.

In the event of an obvious pricing, description, or typographical error, we reserve the right to correct the error and cancel or adjust the affected order. If payment has already been collected for an order that we cancel, the applicable amount will be refunded.

Applicable sales tax, shipping charges, and other charges will be displayed during checkout when required.

4. Orders

Submitting an order does not guarantee acceptance of the order.

We may decline or cancel an order due to product availability, payment issues, suspected fraud, inaccurate customer information, pricing errors, inventory discrepancies, or other reasonable business circumstances.

If we cancel an order after payment has been processed, we will refund the applicable amount.

Customers are responsible for reviewing all order details, including product selection, color, quantity, shipping address, and contact information, before submitting an order.

5. Payment

Payment must be made using one of the payment methods offered at checkout.

By submitting payment information, you represent that you are authorized to use the payment method provided and authorize us and our payment providers to process the applicable charges.

We do not guarantee that every payment method will be available at all times.

6. Shipping and Delivery

Shipping estimates are provided in good faith but may be affected by carrier delays, weather, holidays, high-volume periods, incorrect addresses, and circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

Once an order has been transferred to the shipping carrier, delivery tracking and timing may be subject to the carrier's procedures.

Nothing in these Terms limits any rights customers may have under applicable law regarding delayed, undelivered, damaged, or incorrectly fulfilled orders.

Please review our Shipping Policy for additional information.

7. Returns, Exchanges, and Refunds

All returns, exchanges, cancellations, and refunds are governed by our separate Return & Refund Policy, which forms part of these Terms.

Please review the Return & Refund Policy carefully before placing your order.

By completing a purchase, you acknowledge that you have had an opportunity to review the applicable Return & Refund Policy.

Nothing in our policies is intended to eliminate any consumer right that cannot legally be waived.

8. Damaged, Defective, or Incorrect Items

If you believe that you received an incorrect, damaged, or defective item, please contact us promptly at charmheadwear@gmail.com and include your order number and any information or photographs reasonably necessary for us to review the issue.

Any resolution will be handled according to our Return & Refund Policy and applicable law.

9. Promotions and Discount Codes

Promotional offers, discount codes, sales, and special pricing may be subject to additional conditions.

Unless expressly stated otherwise, promotions cannot be combined.

We reserve the right to modify or end a promotion and to reject the misuse or unauthorized use of promotional codes, subject to applicable law.

10. Intellectual Property

All website content, including our business name, logos, branding, photographs, graphics, product images, designs, text, layout, and other original content, is owned by or licensed to Ez Charm llc and is protected by applicable intellectual-property laws.

You may use our website for personal, non-commercial shopping purposes.

You may not reproduce, copy, distribute, sell, publish, modify, commercially exploit, or use our website content without prior written permission, except where permitted by law.

11. Customer Reviews and Submitted Content

If our website allows you to submit reviews, photographs, comments, or other content, you remain responsible for the content you submit.

You may not submit content that is unlawful, fraudulent, threatening, defamatory, infringing, intentionally misleading, or that violates another person's privacy or intellectual-property rights.

Nothing in these Terms is intended to prevent customers from providing honest opinions or reviews about our products, services, or business.

12. Prohibited Uses

You may not use our website:

* For unlawful or fraudulent purposes;

* To interfere with the operation or security of the website;

* To attempt unauthorized access to our systems or customer information;

* To introduce viruses, malicious code, or harmful technology;

* To impersonate another person;

* To submit false payment or account information;

* To misuse promotions or discount programs; or

* To infringe our rights or the rights of others.

We may restrict access to the website when we reasonably believe these Terms have been violated.

13. Third-Party Services

Our website may use or link to third-party services, including payment processors, shipping carriers, social-media platforms, and other service providers.

Those third parties may have their own terms and privacy practices. We are not responsible for third-party websites or services that we do not control.

14. Privacy

Your use of this website is also subject to our **Privacy Policy**.

Please review the Privacy Policy to understand how information collected through the website is handled.

15. Disclaimer and Limitation of Liability

We work to keep our website accurate, secure, and available, but we cannot guarantee that the website will always operate without interruption or error.

To the fullest extent permitted by applicable law, Charm will not be liable for indirect, incidental, special, or consequential damages arising from use of the website or products purchased through it.

Nothing in these Terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by law.

16. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses arising directly from your unlawful misuse of the website or your material violation of these Terms.

17. Governing Law

These Terms will be governed by the laws of the State of New York, without regard to conflict-of-law principles, except where applicable consumer-protection laws require otherwise.

Any dispute concerning these Terms will be handled in accordance with applicable law.

18. Changes to These Terms

We may update these Terms periodically to reflect changes to our website, policies, services, or legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date. Changes will apply prospectively unless otherwise required by law.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain in effect to the fullest extent permitted by law.

20. Contact Us

Questions regarding these Terms may be sent to:

EZ Charm llc

Email: charmheadwear@gmail.com

Website: charmheadwear.com 

By using this website or completing a purchase, you acknowledge that you have read and agree to these Terms of Service, together with our applicable Privacy Policy, Shipping Policy, and Return & Refund Policy.